Pearls Blog

A More Human Workplace

I bet you thought that since you’re human, then you must work in a “human workplace,” right?  Well, not so fast. The WorkHuman Research Institute at Globoforce recently published a study (involving approximately 1000 employed people across the United States) that asked participants  the following three questions: What makes a workplace more human? What is

Reframing Anger

A boss, colleague, coachee, or direct report comes into your office. This person is yelling, red in the face, and angry. What is the best thing to do: Wait it out and let him rant? Demand that she stops and comes back when she can professionally chat about the situation? Throw a pitcher of water

Loneliness and Danger at the Top

In my last blog, Get Your Age Off the Table, I shared the three causes of unanticipated unemployment for workers over 50, with a big chunk of the cause being under individual control. It applies to C-levels as well, but C-levels have their own additional challenges. The challenge for C-levels and other senior people can

Get Your Age Off the Table

My wake-up call came two years ago when Oyster was launching. Money was tight and my millennial niece, Erica, was helping me where she could. The moment is etched in my memory. I had gotten a room at an old inn in Richmond, and we were getting work done before heading to a concert. She

Five Leadership Tips for This Week

We are bombarded every day with the things we are supposed to do or not do to be a good leader. But there are five skills I use with every CEO I coach, and you don’t find them highlighted in other sources. Successful CEOs practice these, so why not try one or all five this

Customer Creation

I am thinking a lot about customer care this week. I think about this topic frequently because it plays a major role in the analyses we do for our clients when we help them increase their success. But I was a customer a lot last week, and I also received sobering news that rocketed me

Change this year’s success trajectory

One thing leaders can do now to change this year’s success trajectory We are in Week 2 of 2019. And many of us started the new year with formal or informal resolutions. But Entrepreneur estimates that only 9.2% of people stick with their new year’s resolutions.* I’m going to share one you can commit to

Don’t Look for Easy When it Comes to People

 Easy sells. That’s because we all want every product and service to be easy to implement and to drive immediate success. But when people are involved, easy is just a myth. People just can’t be simplified. If you are a hiring organization, it’s fairly easy to find a person, but it takes work to find

Design Thinking for Organizational Development

Design thinking has become a buzzword over the past few years—maybe you’ve heard of it. Companies ranging from Airbnb, Jet Blue, GE Healthcare to Hyatt have all used design thinking methodology to rethink how their organizations are meeting customer needs and organizational effectiveness. But design thinking isn’t just for designers; it’s one part of taking

Happy New Year!

I know. It seems like an odd time to say that, but if you run a business or lead an organization, it’s not. I feel like it was just July 4th. Now suddenly it’s October and Oyster Organizational Development is turning its attention to fall. For us that specifically means turning our attention to business

What is Organizational Development?

What exactly is OD? I get asked this question nearly every time I talk about my field, which is daily since I joined Oyster OD as a business partner. What’s odd is that frequently I’m asked this by people working in the related HR field. Scholars and practitioners in the OD field describe OD in

Good Pay, Good People

Good Pay, Good People In a recent blog I talked about the gap between our pay increase expectations and reality, as well as how compensation gets set. In this one let’s address earning expectations. A lot of people tell me they are thinking that all they need is another degree, another certificate, or just a

Compensation: Important, Misunderstood, and Problematic

“Would you believe what my pay increase was?” That’s normally how the conversation starts. Someone is angry and wants me to help. But I startle him when I guess the percentage of his pay increase within a decimal or two. How? Because normally compensation is planned, and companies and HR people like me have reasons

Organizational Success by Design